iON Nucleus becomes the single source of truth for your clients — not just IT support, but the first place they go for every question about how their business runs.
Tickets, documentation, credentials, training, compliance, vendor management, onboarding workflows — all in one branded portal, delivered through your MSP.
Right now, your client portal is a PSA widget — a place to submit tickets and wait. iON Nucleus turns it into the place clients go first. For IT issues, yes. But also for “how do I add a new employee?”, “when does our ISP contract renew?”, and “where's the password for our dental imaging software?”
The goal isn't another tool. It's becoming so embedded in how your clients operate that they can't imagine running without you. When the portal is where they go for everything — not just break/fix — you stop being a vendor and start being infrastructure.
These aren't mockups. iON Nucleus is live with real clients. Every feature below is deployed and working today.
Clients submit requests. AI categorizes, prioritizes, and routes them before your team even looks. Full activity feeds and audit trails on every interaction.
Recurring templates, assignment tracking, overdue detection. Build accountability into every client relationship with automated audit trails.
Versioned documents with search, categories, and three-tier scoping — internal SOPs, cross-client standards, and client-specific runbooks.
Masked passwords, one-click copy, organized by client. Sensitive credentials properly managed and accessible only to authorized users.
Live compliance metrics, monthly report archives, and QBR-ready data. Your clients see the value you deliver — quantified and visualized.
Every client gets their own secure workspace. Your MSP sees everyone. Data isolation is built into the foundation — not bolted on.
Active development with new capabilities shipping regularly. Early access members help shape what gets built next — and get it first.
Contract renewals, device replacements, vendor expirations — on a visual timeline. Never let a client get blindsided by a bill or an EOL device again.
"How do I reset my email password?" Searchable, client-facing articles that answer questions before they become tickets. The foundation for AI-powered search.
Custom training content, completion tracking per user, compliance verification. Your clients' teams learn the right behaviors — and you can prove it.
New employee? Trigger an onboarding chain — tasks for the office manager, tickets for your team, notifications to everyone. Multi-step process orchestration without the enterprise price tag.
"I need a new employee set up." "Order me a second monitor." A client-facing menu of structured request types that trigger the right workflows automatically.
Beyond triage — the AI searches your knowledge base, references client-specific docs, and resolves common issues autonomously. Your T1 that never sleeps.
Your clients don't even need to open a browser. iON Nucleus runs natively on their workstation — they launch the app and sign in with the Microsoft 365 or Google credentials they already use. A clean, branded portal with tickets, documentation, training, credentials, compliance status, and the answers they used to call you for.
This is where “I'll just call IT” becomes “let me check the portal.”
Enterprise companies have ServiceNow — a platform that runs their operations, automates workflows, and becomes the single pane of glass for how work gets done. Small and mid-size businesses have never had access to anything like that. Until now.
iON Nucleus gives MSPs the platform to deliver that experience to their clients — workflow automation, lifecycle management, compliance tracking, knowledge management, and operational visibility — all at a price point and complexity level built for businesses with 5 to 50 people.
We're onboarding MSPs in small batches. Request access and we'll reach out when there's a spot for your team.